When you create an account, you’re in right away, and we email you a 6-digit code. It proves the email is yours, so only you can get back into your account.
- Open the email we sent you and copy the code.
- Tap Enter code on the Confirm your email banner at the top of your first tab (or in Settings → Account).
- Type the code and tap Confirm email. The banner goes away.
- The code works for 30 minutes. Tap Resend on the banner for a new one.
- You have 7 days to confirm. Until then everything works, with 5 AI card checks a day.
- After 7 days, the app asks for the code before you keep going. Nothing is deleted: enter the code and everything is back.
- Choosing a paid plan, resetting your password and putting up a storefront or sending offers need a confirmed email.
- A free trial from sign-up counts its days from the day you confirm.
Related
- Choose or change your planPick a plan, try a vendor plan free, change plans or cancel.
- Log in on another device, and syncOne account on all your devices, what the sync status means, and working offline.
- Contact support or report a problemWrite to us right in the app. It comes straight to us, with no email to send.
Still stuck?
Send us a message and we’ll help. Tell us what you tapped and what you expected to happen. Please don’t send passwords or card numbers.
