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  1. Help
  2. Customers & holds

Put a card on hold

Set a card aside for a customer, take a deposit, then sell it or let it go.

Updated September 29, 2026Vendor Pro

Show me in the appThe app walks you through it, one step at a time.

More in Customers & holds
  1. Customers: who they are and what they like
  2. Cards a customer wants
  3. Put a card on hold

Customers & holds

  1. Customers: who they are and what they like
  2. Cards a customer wants
  3. Put a card on hold

All help topics

  1. Open the card in Inventory and tap Put on hold.
  2. Type who it’s for, the price (blank = your usual price) and a deposit if they pay one.
  3. Pick how long: 1 week, 2 weeks, 30 days, a day you choose, or no end date. Tap Put on hold.
  4. When they pick it up, open the hold and tap Complete sale. They pay the balance.
  • A held card stays in your inventory but can’t go into anyone else’s deal.
  • A deposit goes in that show’s cash box and counts toward the price. It isn’t a sale yet.
  • Tap Add payment for more payments on a layaway.
  • Let it go frees the card and asks whether to refund or keep the deposit.

Holds on the Inventory tab lists every hold. Holds that are ending show under the bell.

Related

  • Customers: who they are and what they likeEvery customer’s deals, what they collect, their holds and how to reach them.
  • Cash box, expenses and deals during a showWhat the live show card tells you, and how to log lunch or parking.
  • Park a deal and pick it up laterSet a deal aside with a name, help the next person, then carry on.

Still stuck?

Send us a message and we’ll help. Tell us what you tapped and what you expected to happen. Please don’t send passwords or card numbers.

Contact supportReport a problem

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